This afternoon I received a rather rude e-mail from a gentleman in Texas. Apparently he was dissatisfied that I didn’t bend over far enough to get him the CD he purchased quickly enough. Nevermind the fact that he purchased a CD that retails for $17.99 for $4.00 and paid for standard shipping. (He could have downloaded the tracks off of a iTunes for less.)
He wrote:
You barely shipped today? I bought it on the 21st That really sucks no wonder I do not have the CD yet. I will definitely let Amazon know you are required to ship within 48hrs.
Here’s the irony of this. I shipped it too fast and spent too much money. Amazon gives you a credit to ship your purchases and I routinely upgrade people to Priority Mail at a loss to me personally since they have pre-packaged envelopes at a set rate of $3.85. So… While he paid for 4-7 business days arrival time I upgraded him to 2-3 days plus I shipped it in less than a business day.
So I wasn’t feeling too sorry for him and wrote back:
I’m sorry if you aren’t satisfied with the turn around time. The purchase was made 2/21 after business hours ended and it was in the mail Monday morning before lunch. That’s less than 1 business day. (Still inside of 2 business days if you consider Saturday a work day,but the post office was closed anyway due to blizzard conditions.) Additionally, while you paid for standard shipping I upgraded you to Priority Mail at no additional cost to you but at a loss of $1.36. (35% of my profit)
By all means, if you aren’t satisfied with your purchase follow-up with Amazon.com.
I suppose this is why I use my gmail e-mail account for these transactions instead of my business e-mail. I would hate to think what such a person would do if he could actually track down where I work. Nonetheless, it’s another $6.49 closer to the Northern Ireland trip.
