Comments on: A few new customer service annoyances

By: adam mclane

adam mclane — Fri, 25 Jul 2008 20:49:16 +0000

@katie It’s all good. I have no idea why they pushed (literally) Paul through screening. It was a horrible experience. For some reason Kristen couldn’t carry him.

They must know he’s taking karate or something.

By: Katie

Katie — Fri, 25 Jul 2008 18:34:07 +0000

Sorry about the meltdown. What on earth were TSA peopek doing scaring a kid?

By: adam mclane

adam mclane — Fri, 25 Jul 2008 14:24:04 +0000

We did try to choose our seats ahead of time. (Online) But if there aren’t seats available you’re just supposed to move them around at the gate or when you board. On the flight out, the gate agent was able to rearrange us all together.

The lines at the airport were so bad that we barely made it to the flight on time. (We were joined by about 50 people in the same situation… 90 minutes wasn’t enough time for some reason. Though Delta told us 60 minutes was plenty.) So we ran up to the gate and boarded immediately. I didn’t mention, but the TSA agents really scared Paul and he had a major meltdown as we were running to catch the flight.

As for food. I’d rather pay $5 more than have to endure a flying bake sale. Not all airlines have dropped food, just the big ones. It’s like paying $25 for a second bag… bad idea.

Yeah, if I can avoid Delta on my next flight out I will.

By: Katie

Katie — Fri, 25 Jul 2008 14:02:07 +0000

Didn’t Delta give you the option to choose your seats when 1. You booked the tickets? 2. You checked in? I’ve never had a problem with checking and changing my seats with either of those options. Sure saves having to fight with a flight attendant. As for $6 in snacks…airlines did away with the free stuff years ago.

Companies that are treating me like dirt. I won’t go there.

By: Michael Marchand

Michael Marchand — Fri, 25 Jul 2008 05:58:04 +0000

Our biggest frustration is Comcast (cable/internet).

Almost a year ago we moved and followed their “transfer service to new address” procedure to the letter. They failed to turn off service at the old address and double billed us for 2 months–and started disconnecting our service once a month because we refused to pay for the double billing.

8 months ago they finally admitted to the mistake. Their solution: go ahead and pay for the double billing and THEN they’ll refund the money back to us. Needless to say, we didn’t do that.

So still, once a month we get our service cut off and my wife has to call in and fight with them again–starting all over, because the same people are never there.

Good times.

By: adam mclane

adam mclane — Fri, 25 Jul 2008 01:03:51 +0000

@Danny. Actually for this flight it was cheapest to fly Delta. I really like Southwest.

@April. Good to know I’m not alone in my annoyance with Semco. We actually had that same 911 issue at the church recently. There is was caused by line weakness. The elevator was calling 911 every 2-3 minutes!

By: Danny Lowe

Danny Lowe — Thu, 24 Jul 2008 21:47:51 +0000

I only fly Southwest now. Fake an injury and “pre-board”. Its also cheaper (well I have a brother-in-laws that gets me standby tickets).

But I know, being a youth pastor, with all that youth pastor money, its all first-class right?

By: April

April — Thu, 24 Jul 2008 20:10:18 +0000

I have had the same problems with Semco and I finally don’t get the disconnect notices anymore. I also have a problem with Vonage! The Sheriff’s dept keeps showing up at my door saying 911 calls are being made from my vonage phone! It has happened at least 8 times! I have called Vonage a bunch of times and the last few times the agent was clueless and hardly spoke english! I am now with Comcast again, they speak english by the way!