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facebook

facebook-for-business

How do I use Facebook to enhance my company, church, organization, or club?

As a person who utilizes Facebook in the repetoir of how I make my living, I get this question a lot. With hundreds of millions of Facebook users out there, and huge growth in the adult demographic, it makes sense for people to shift marketing efforts to Facebook. The trick is doing it without looking like an idiot.

What do you recommend? Here are my  5 things with Facebook. It’ll be the best marketing you can do in the next 1 hour, trust me. Just like anything else… nail the basics and everything else is just gravy.

Preamble: You need a page, not a group. If you only have a group right now… go create a page. Facebook is not investing in making the group experience better. All of their efforts for businesses are focused on pages.

1. Secure your URL. Once your page has 100 fans, you can go to facebook.com/username and secure a unique URL. This will help you on a lot of fronts. First, it’s easy to remember. Tell people, “Like our product? Become a fan on Facebook at Facebook.com/yourcompany.” I’m seeing this everywhere! I was at a golf course a couple weeks back that had a fan page. Hotels have it. Designers have it. Even dive bars have fan pages. Second, this helps your company on the Google front as well. It’ll make it easier for people looking for you and your products to find you… not your competitor. If you are a company that has brands/products it’s a good idea to also add a fan page for your top products.

2. Add FBML. With the page application FBML, you’ll be able to build a landing page for your fans. Here’s an example of mine from Youth Specialties. Here’s another one from Coke. FBML allows you to design HTML code and drop it into your page as a tab. Then in the page settings you can select which tab is the default landing page. With both the Coke and YS pages you see that it introduces the brand and products pretty strongly, right away. If you aren’t a web guru, I’d still add FBML and have your web designer pimp it out. (Or send me $500 and I’ll do it for you.)

3. Embed video or audio. Up until recently, Facebook has not allowed applications like FBML to embed stuff. It basically stripped out <embed> and <script> tags in the coding. But if your brand has some great audio/video that you think could help you sell your products, here’s a little hack.

Bear in mind you need to host these files on your own host, but that’s cheap and easy enough.

For video, you can embed FLV files using this code: <fb:flv src="Flash_Video_URL" height="###" width="###"/>

For audio, you can embed MP3 files using this code: <fb:mp3 src="URL HERE" height="###" width="###" artist="artist" title="title" album="picture"/>

That may not be a beginners option, but if you can pull it off it looks fantastic!

4. Connect your company website/blog to your Facebook page. If your website was designed in the last 3-4 years it probably has RSS feeds. It’s simple and easy to import an RSS feed from your website onto your page. Here’s the link.

5. Add your Facebook page Fan Box to your company website or blog. Complete the circle. You are sending your content to Facebook, allow your customers to see your precense on Facebook from your website.

That’s it. Those are the basics. Nail those 5 things down and you are off to a good start. In fact, I wouldn’t add much else to a Facebook page. Just make sure to update your status from time to time.

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adam-head-09-100px-squareBlogging, by very nature, is a fluid art. Just a few years ago I thought I was pretty slick because I could journal on my computer using Microsoft Word. Flash forward a few years, to around 2000, and I learned that I could take those Word documents and convert them to webpages. It was cumbersome and I didn’t do it very often… but it was awesome. Then Blogger.com took “the web log” out of the hands of the HTML king and made blogging accessible to just about anyone willing to give it a shot. I was fasinated that I could link to friends blogs and that we could leave comments for one anothers posts. A few years later, 2005-2006 and Typepad and WordPress suddenly made it possible for blogs to live on their own domain easily.

In 2007-2008, blogging became all about search and syndication. I started seeing my stats level off while I could tell my reach greatly extended. RSS (really simple syndication) made my content portable and SEO (search engine optimization) got my blog noticed high in Google search results.

facebook2009 has seen blogging morph again. Facebook’s power in the adult demographic has brought blog syndication to a whole new level. Now my posts appear on my Facebook friend’s timeline, so a whole new audience of people has been added to the pool of people who read my blog. When they comment that ends up on their friends timeline, which greatly expands the pool of people reading and commenting on my stuff. (Though there isn’t yet a matrix for this so that’s a bit frustrating.) In the past few months I’ve run into tons of people who read my blog and I have no idea who they are or how they got here… but it’s awesome!

More noticeably, in the past few months I’ve noticed a steep uptick in folks who read my blog posts exclusively on Facebook and comment there as well. Often times, I’m left with a post which generates two separate conversations. Which is really cool! On top of that, Twitter has further expanded my blogs discussion and reach. While there is some overlap, Twitter is mostly a different audience for my content.

Wagon_WheelGoing forward, adammclane.com is now and will continue to be the hub of my online presence. It feeds RSS, search results, Facebook, and Twitter. I think of the personal blog as the engine that powers everything else. That said, my recommendation for beginners has begun to morph. You can certainly do the same thing with a Wordpress.com blog (free) or even a Facebook account.

And since I know about 75% of the people who are reading this post will never make it to adammclane.com, here are some ways we can connect. We can be Facebook friends. You can follow me on Twitter. We can pool links on delicious. You can be a contact on Flickr. You can subscribe to my blog via RSS. But you can’t be my Myspace friend. That’s so 2005.

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Facebook Land Grab

June 13, 2009

FaceBook-256x256Last night’s chaos on Facebook was a fascinating display of “why not to be afraid of internet rumors.Millions of people anxiously waited online staring at facebook.com/username/ hoping that they could register their name as a vanity URL. I participated in a lively chat on Mashable last night, there was a lot of anxiety, silliness, and even some worry leading up to the big moment. Would the site crash? Would people be able to get their URLs?

I’m a social media junkie and I needed to make sure that I was a part of it. Plus, I needed to make sure I secured two page names for YS that were eligible.

Think about the rules for a second and you’ll realize why it was silly to be in a panic:

- Each individual could name their account one URL. Most people are going to take their name or their Twitter handle or a knickname. Since the URL isn’t transferrable (like website names are) and you can’t ever change it. Unless your name is really popular you don’t have much to worry about.

- Pages with more than 1,000 fans could name their eligible fan page one URL. Think about it. That’s a lot of fans. (Probably 1% of pages) What do you think they are going to select? The name of their group/company/band or say… facebook.com/Kroger.

- Any trademark holder was invited to come early and protect their trademarks. This was done to prevent individuals from naming their accounts facebook.com/Lakers

- Behind the scenes Facebook handled URLs and redirects for major companies, bloggers, and celebrities. This prevented people from squatting on accounts for people like Ashton Kutcher, Miley Cyrus, and CNN.

Of course that doesn’t mean there isn’t some controversy out there. Over then next few weeks some awesome squatting will come to light. My favorite one so far is facebook.com/Barack. Well done Tomas, well done. Certainly there will be some squatting. But since the URL can’t be sold, transfered or even gifted… there really isn’t a benefit to squatting on someone’s URL.

For those of us who live in an “under 1000 fans” world, the next land grab is 6/28. That’s when Facebook opens up vanity URLs to groups, causes, and smaller pages. There wasn’t much chaos created last night. The real damage comes 6/28.

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twitter-rules

You’ve seen my rules for blogging. With many people using the social media 360—  blogging, Facebook, and Twitter simultaneously– I thought it would be helpful to share my Twitter rules. These guide my use of the site and I think would act as a good primer for those getting into it.

Rule #1: Don’t forget the question. The primary use of Twitter is to tell people what you are doing. It’s easy to get lost in conversation and treat Twitter like a chat room. With that in mind I try not to @reply the same person back and forth in conversation. I am quick to take the conversation to a phone call, email, or direct message. The power of Twitter is seeing that all of our lives are fascinatingly mundane. Focus on that and you’ll be fine.

Rule #2: It’s not about the numbers. There’s a lot of locker room-styled comparisons going on with who has the biggest following. Just like in real life, it’s not size that’s important. (See rule #1) If you are interesting to people you will attract a larger following. Joining a website that promises 10,000 followers or endlessly participating in #followfriday in hopes that you’ll add just 3 more followers is only going to make your use of Twitter less enjoyable and you more annoying to follow. I allow anyone to follow me. But for my personal account I only follow back who I want to follow back. I read every profile when someone follows me… and I follow back just those whom look interesting. For business accounts I follow everyone back who follows those accounts.

Rule #3: Don’t follow then unfollow just to build a following. Follow only who you want to follow. It is rude to follow someone so they will follow you back only to then go and unfollow them. That’s rude. I can’t tell you how many people do that to me. And they probably think I’m rude because I don’t play along.

Rule #4: Retweet, @reply, and compliment often. It’s good form to reply to every @reply. On my personal account, I do my best to @reply to everyone who @replies to me. Remember, Twitter can be a fun place for networking, idea sharing, and community. Be aware that @replies help your followers meet and get to know one another.

Rule #5: Pimp your content, but pimp it lightly. In the early days of Twitter there was backlash when you’d post links to your blog or other content. I don’t think it’s a big deal to Tweet links to your content, just do it lightly. (Mention it once, then move on.) Then again, if all you use Twitter for is posting links to your content… that won’t be interesting enough to draw a following.

Rule #6: Keep private stuff private. Avoid the social fax paux of over-sharing on Twitter. No one wants to know that you are taking a dump, getting drunk with friends, or just made out with your girlfriend. Sharing where you are eating, who you are out with, or TwitPic’s of your best friend passed out while taking a dump… perfectly fine though. That’s for the public interest.

Rule #7: It’s OK to have multiple accounts. I know people who have public accounts and private accounts. I have personal accounts, work accounts, and special interest accounts. All of this is fine. It helps people follow only the stuff that they actually want.

Rule #8: Hashtags are for tracking stuff. It’s OK to use them just for fun or sarcasm. I do it all the time. But if you aren’t at an event or a concert and you use their hashtag just because everyone else is, you look stupid. Even if you are at the event make sure you only tag tweets that are relevant to the event.

Rule #9: Don’t be a whore. I teach people how to tactfully self-promote themselves. I think that is fine. But don’t sell your account for marketing tweets and don’t use twitter to enter marketing promotions. Since Twitter won’t do anything about this and has allowed bots to create squatting accounts, this is why I think Twitter is the next Myspace.

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