Month: August 2007

  • What Presentation Software Do You Use?

    I saw this over at Church Video Ideas and I thought it was interesting. At Romeo we use MediaShout, which I like a lot. At least one person on our staff would like to see us switch to the Mac-based ProPresenter… but even if we wanted to you are looking at a $3000-$5000 switchover with loads and loads of issues associated with that. I like MediaShout for a ton of reasons. Number 1 being that it’s pretty easy to use. Number 2 being that each release has become more stable. At any rate, vote!


  • CSR: Kroger Washington Township

    Csr_below
    Location:

    For those new to Romeo they may think that the Kroger’s on Van Dyke really is a new Kroger’s store built from scratch. In actuality it is just a rebranded store after the closing of Farmer Jack this summer.

    Description:
    The same nasty smell welcomes you to the "new" Kroger as welcomed you to Farmer Jack. The smell comes from a poorly placed recycling station between the two sets of front doors. Inside, it’s a fairly normal grocery store. If you can get past the nasty smell of old beer and pop, it isn’t the worst store in the world. Perhaps I’m unintelligent but I’ve never been able to find anything at this store as the store has always felt backward in my brain. (Most grocery stores seem to "start" on the right and work left, this is opposite.)  The inside of the store looks identical to the way things were when it was under it’s previous owner. As I walked around I wondered if these were the same employees. The only difference I noticed was that the Kroger label was all over the place. Other than that it is the exact same "ho-hum" grocery store.

    Service:
    Non-existent. In fact, when I checked out there wasn’t even a cashier at any of the stations so I was forced to use the self-checkout system. No one greeted me when I walked in, no one spoke to me in the aisles, no one helped me check out. This is as close to shopping online as you can get in a physical store!

    Cost:
    Pretty normal prices. I’m sure that if you use their discount card you may save a couple pennies here and there.

    Ranking:
    While the location is somewhat convenient the smell walking in the door says it all. If they want to save this store they have to do some serious remodeling. As far as I know this is the 3rd grocery chain that has tried to make this location work. I don’t see Kroger lasting terribly long. That is, unless they are interested in the location and not profits. Did I mention that there were 4 cars in the parking lot? I’ll give them a "2" as at least they exist and it isn’t an empty store.

    Agree or disagree?

  • Fair Fraud

    After a week at the merchant area of the Armada Fair, I thought I’d share in a couple of merchant lies that I picked up on. Both of them have to do with the contests you enter. Just be aware of these:

    • "A chance to win $1000 off home improvements" I asked the booth operators what the chances of winning are. They are 100%. If you put your name down you’ll get $1000 off. For them it’s not about the $1000, it’s about you agreeing to the estimate.
    • "Enter our drawing for a $250 gift certificate" No one ever wins. All they want is your contact information for their mailing list.

    See, the thing about a fair is that it only lasts a week. There is no regulation of any kind as to whom is there. If you pay the money, you get a spot. If you pay $100 cash for a craft… do you even know the persons name whom you bought something from? Where would you return it? What would you do if you found out that they sold you a "handmade craft" from India and not Indiana?

    A lot of vendors didn’t like us very much by the end of the week. Sure, we drew a lot of traffic. Sure, we made a 1500 kids smile with free balloons. But at the end of the day we frustrated some vendors because our authenticity reflected on their fraud. The booths who sold honest products at an honest price did better because they looked at the long term gain instead of a one-time, 6 day profit.

    I just hope we get a chance to go back in 2008. It was a monster win for KidsTown.

  • Bill Gates is Flippin Sweet


    Bill Gates Goes to College

    Posted Sep 15, 2005

    The Microsoft bigwig teamed up with Napoleon Dynamite in this spoof video from PDC 2005. The camera’s a little shaky, but you get the idea.

  • Should have bought the accidental plan

    Ever wanted to say "Yes" to the replacement plan at Best Buy? Here’s a great example of why you should. Brought to you by my 2nd favorite viral video folks… Blendtec. This should be on every youth workers "most wanted" list… the blender! Buy it now

  • Fair-ly Good News

    I just talked to Rachel and Katie, who closed out Thursday at the Armada Fair.

    Over all it has been a fantastic 3 days. Results-wise, about 40 kids have committed to coming to the next MainStreet with their parents. (Have you seen the August one? Here’s the video)

    In the past three days I’ve had a lot of amazing conversations and first encounters with non-believers.
    I’ve also had a great time getting to know the other vendors in the Merchants barn. And in the quiet moments of the hecticness I’ve had a chance to reflect on the why we are at the fair in the first place.

    My mind has been captivated by two primary biblical passages. I think they are the only biblical justification I would ever need to defend our actions. Not that we need to, but still:

    1. Acts 17:17… there is something very Pauline about presenting KidsTown in the Merchant barn. I love that our booth is surrounded by normal stuff. It’s how the church should be.
    2. Matthew 11:16-19… Not much to add to that actually.

    Better than just being excited about this event, we have more to come. We’ve got a great plan for the Peach Festival and even something super cool for Halloween.

  • Some fair observations

    I’ve now spent two full days on my feet telling people about KidsTown and RomeoKids.com. I’ve come up with a few interesting observations about "booth stuff."

    • Even though KidsTown is about kids, having kids in the booth doesn’t always help.
    • You have to have a reason for people to engage you in conversation. It can be as simple as a balloon or finger puppet, but they won’t give you more than a "hello" if you aren’t handing them something.
    • It’s obvious, but making a kid smile is the key to a parents heart.
    • Universally, parents are interested in teaching their kids about God… but they aren’t too sure about asking a church for help. (We’ve only had one flat refusal out of the 1000 or so people we’ve talked to.) Giving them a website where they can do it on their own… they can do that.
    • Having a steady flow of fresh helpers helps a lot. Since I’ve been there all day I really am feeding off their energy.
    • If you can get all the booths around you "awake" and just as excited as you are… everyone will do better.
    • Not every vendor is there for the same purpose. Some people are there to turn a quick profit and others are there for leads to follow-up on. For some, 1 lead a day is exciting. Others, 7 makes for a great day. Still others purely want to get their name in the community. For us… this is "a touch" in the process of getting people to the foyer. All we’re asking people to do is check us out. It’s a lead and a "get out" thing combined.
    • For every dad I talk to I talk to 5 moms. It’s an old story but dads aren’t leading their families in many ways. But grandma is! Grandma is very interested in the spiritual formation of her grandkids.
    • We’ve gotten into the most conversations with two types of people. First, the "mom/female" who is very friendly and engages. Second, the people who are really connected to the community. A fresh familiar face goes a long, long way.
    • People from other churches have been very engaging and polite. (At least 5 people yesterday told me they were children’s directors at churches.) I can pick out a Christian family in about .5 seconds. Interestingly, almost everyone who is involved in a church (even staffers) is also willing to be looking at a new church.
    • "It’s free" is the most awesomest words a parent will hear at the fair.
    • Stand up and smile. Sitting down is death to a booth. (Which is why volunteers help because everyone needs a break!)
    • 3Story. 3Story. 3Story. Everyone has a story and it’s just one open ended question away. Being creative, listening empathetically, and not having a script is still the best.
    • You can only communicate a single message. Everything else must be built on that. This is what Seth Godin calls "your lie." "What is it that you are trying to tell people about your business?" We’re telling the best kind of "lie." One that is simple and authentic. The best marketing "lie" is a true one.

    All-in-all, the booth at the fair is an amazing step for our church. I am learning tons about our community in the conversations we’re having and not having. The bottom line will be "does it work?" And the thing about marketing a church is that it’s not always immediately visible that it worked.

    A former student of mine recently blogged about a metaphor I use for evangelism. And I think it applies here. Everyone non-believer has a wall between them and God. In each interaction with a Christian we either have the chance to put another brick in that wall by being something they expect us  to be… judgmental, mean, secluded… or we can take a brick off that wall and be something they don’t expect us to be. [Insert your own] Each time we take a brick off that wall that brings a person one step closer to experiencing God. We don’t know what our role is… we may be the first person to ever take a brick off that wall or we may be the person who God has chosen to remove the last brick and introduce them to a life-changing relationship with a risen Christ.

    Romans 1:20 My mind has been focused on this passage lately. It’s not our job to convince people there is a God since God has revealed Himself to all people. It’s our job to show them how they can cannot with a holy God.

  • The Cost of Going

    Kidstown_generic
    I am so excited about all that has happened in the 24 hours leading up to the Armada Fair. Even at the cost of some people getting little to no sleep last night, this is going to be worth it all. There are dozens of volunteers lined up, stuff to hand out, a great looking booth, etc. It’s going to be worth all the hard work.

    Let me rephrase to be more accurate.
    The last 24 hours have been insane. Hectic. Tense. Head scratching. Dynamic. Loud. Not mean or bad, just in a "Om my goodness, lets finish everything right away" mode as a very quick plan had to finish 24 hours early when we were told Friday that we had to be ready Tuesday morning and not Wednesday.

    "Going" to reach our community. It has been about 4 years since I felt this church feel comfortable going out to reach the community. Kristen and I move 2000+ miles to a little town north of Detroit because God wanted us to join forces with people equally insane about doing the impossible… in a lot of ways "it’s time" to start fulfilling that mission. A reason most churches don’t do anything about the 90%+ people who walk daily away from God is because they don’t care enough to "go." The major reason I am so excited about the next 6 days is that we, the church, are going. We’re not hiring "go-ers" and we’re not expecting others to magically "go" for us. We are going.

    And it will be fun!

  • CSR: Fox Toyota Rochester

    Csr_bad
    Location:

    755 S. Rochester Road, Rochester MI Easy to find right on top of the hill in downtown Rochester. They are blessed and cursed by an ideal location for traffic. It’s a very busy street so getting in and out is a nightmare.

    Description:
    This is the closest Toyota dealer to Romeo. Toyota dealerships are known for their world-class customer service. I had high expectations going to this one in Oakland County, one of the wealthiest counties in the United States. The dealership is pretty small with an active service department. Because they don’t have much property they didn’t have a tremendous amount of stock. In fact, there were several cars that Toyota sells that I wanted to look at that they didn’t have in stock… several!

    Service:

    When taking our car to get fixed, service was all that mattered. The appointment process was bad and complicated. Scheduling a visit didn’t go much smoother. They told me to expect to be there a total of 2 hours. They were correct in that, but they didn’t actually fix our problem in 2 hours. (Even though I told them when we made the appointment exactly what the problem was and what we needed done.) They charged me $180 for an estimate and I had to wait 1 week for the part. Where was I, the jungles of the Amazon? This is the most popular car in America for the last 15 years… you should have parts in stock at a dealership! The service people were rude. They explained nothing to me and treated me like someone who wasn’t paying $500 for something they should have been doing for free. The parts I needed to be replaced, they should have been embarrassed instead of treating me like they were doing me a favor. It’s one thing to get robbed, it’s another thing to be treated as an idiot. I could go on, but let’s just sum it up by saying that this service department was the type of marketing that their competitors need. They are now acting like the GM/Ford of old… taking advantage of their position as the best automaker on the planet. Don’t they know that the service experience is the primary decision factor on whether I buy my next car from them? The dealership we bought the car from did. I was treated like a valiant returning king when I took my car in there. Fox needs to learn some lessons from them. Seriously, I would drive to Chicago to buy my next car because of the good service. Not going to happen in Rochester.

    Did I mention that they returned the car to me with a massive greasy/tar stain on the leather? They cleaned it up… but give me a break! That never should have happened… and yet again they "did me a favor" by cleaning up their mess.

    Cost:
    Overpriced as you would expect from a dealer. I thought about adding on an additional service since I was there. They quoted me $100 above the advertised price of this service at my local station. No brainer there.

    Ranking:
    Slow, rude service for a high price which left me feeling like a pauper instead of a king. If the service they provided weren’t well done they would have gotten my dreaded "0" ranking. But I have to give them a "1" since they at least got the job done.

    Agree or disagree?

  • When Visitors Don’t Stay

    Checkplease
    Things at church have been going quite well.
    That’s pastor talk for "New people are coming and the ones who are here seem to be happy and growing." In the ebbs and flows of ministry there are times when new people come and other times when people leave. At both times… there is a lot of self-examination and examination of what is going well or isn’t going well.

    (more…)