I’ve got a love-hate relationship with Home Depot. To be transparent, right now, at the tail end of the Tiny Office project I’ve got a hate-hate relationship wit Home Depot.
Love that it’s convenient. While they don’t have a lot of selection most of my trips are fruitful, I find something that’ll work.
Hate how stupid it is. Literally, every time I drive away I can’t believe how dumb of a company they are. I’d buy so much more if they were only smarter.
Here’s what I wish Home Depot was:
- A little more like Über. I don’t need a truck and I don’t need to make three trips over there in one weekend. But seriously… why in the world can I look at stuff on their app, order it for in store pick-up, but not say… “Bring it to me.” I’d gladly pay $10-$20 for it to show up at my door within 3 hours, more for a big order like a bunch of materials.
- Let me track my purchases in your app/website and assign them to projects. I like that their app allows me to create lists, tells me an item is in stock at my local store, but why in the world can I not store what I’ve already purchased into projects?
- Group projects together on the app, tell me what I’m missing, show me videos, offer suggestions. I’ve spent hours explaining to Home Depot employees what I’m doing, I’ve actually had to go and get a product I just purchased the day before to show them… “TELL ME WHAT HOSE I NEED TO CONNECT THIS THING YOU SOLD ME TO THAT THING YOU SOLD ME!?!?!?!” Why doesn’t the app tell me that?
- Stop pretending you aren’t in the day labor business. Here in California (and lots of other places around the country) the Home Depot parking lot is where you can pick up a day laborer or two to help with your project. I’ve never done it because I don’t know how it works. I’m sure in 99% of cases it’s great and works out well. Likewise, everyone knows it’s not 100% legal so why doesn’t Home Depot create something to make it a bit more legit for everyone? Literally, there is a business opportunity in their parking lot they are ignoring. Home Deport really could be a great way to connect with vetted handymen, day labor, plumbers, etc.
These are some things I’d like to see Home Depot do better, to better fit my needs. What would you like to see them do?
Leave a Reply