Category: Customer Service
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CSR: VistaPrint.com
Recently I purchased some stuff through VistaPrint. While I’m 100% satisfied with the products and price of the printed materials I purchased, I am 100% dissatisfied with a marketing tactic I will call, "Spam gone wild!" (See warning at bottom) Location: www.vistaprint.com (The products I received were printed in Western Michigan) Description:This is a low-cost…
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Reflections on Online Community
Last week I sat in on Kent Shaffer’s session on “Communicating without Words” at the Internet Ministry Conference. And tucked deep in the session were his “7 Steps for [creating/managing] an Online Community” After all, if Seth Godin said this is one his top new jobs of the future, it’s worth talking about. I wanted…
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CSR: MailChimp
For about 2 months now, YMX has been using an e-mail marketing service for our now weekly newsletter. Location:www.mailchimp.com (based in Atlanta, Georgia) Description:For those who don’t know how things like this work… an e-mail marketing service is the way that e-mail marketers get stuff into your mailbox in a mass kind of way. Way…
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CSR: Peppers
Location: In the Fiddler’s Cove shopping center on Van Dyke and 33 Mile Road. Peppers was one of the most anticipated store openings we’ve seen in the 4+ years we’ve lived in Romeo. Description:Romeo is short on variety for dining out. There are plenty of places that offer the same types of food. So when…
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CSR: Kroger Washington Township
Location: For those new to Romeo they may think that the Kroger’s on Van Dyke really is a new Kroger’s store built from scratch. In actuality it is just a rebranded store after the closing of Farmer Jack this summer. Description:The same nasty smell welcomes you to the "new" Kroger as welcomed you to Farmer…
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CSR: Fox Toyota Rochester
Location:755 S. Rochester Road, Rochester MI Easy to find right on top of the hill in downtown Rochester. They are blessed and cursed by an ideal location for traffic. It’s a very busy street so getting in and out is a nightmare. Description:This is the closest Toyota dealer to Romeo. Toyota dealerships are known for…
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CSR: Romeo Coney Island
Location:Downtown Romeo on the corner of Main Street and Lafayette. Description:The Coney Island is the staple of any small Michigan town. This one is quaint and typical. It’s a local lunch spot for students, workers, and just about everyone else. The Coney is simple put the place to go in Romeo. Quality:I’ve never had a…
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New Feature: Customer Service Rankings
Today I am launching a brand new feature to adammclane.com. It’s called "Customer Service Ranking" or "CSR" for short. For the past few months I’ve been thinking about doing this. The main reason is simply that around my area I do a large amount of shopping, eating, and using services. Unlike most people I know,…