No seriously. Gang, I need your help. My buddy Dave Palmer is in various levels of hell. First, he’s driving all of his families belongings and towing the family car from San Diego to Nashville in the middle of a heat wave. Second, the Uhaul truck he has rented can only be described in words…… Continue reading FREE PALMER!
Category: Customer Service
Sir, why are you irate? (My Google Saga)
“Sir, why are you irate?” This was what Jonathan, a customer service agent in Google Montreal’s Google Apps call center, said to me this morning. Well Jonathan– allow me to tell you why I am irate with your company right now. One of your corporate values is Do No Evil. In fact, your founder has…… Continue reading Sir, why are you irate? (My Google Saga)
Tractors Fly Free, Too
My love for Southwest Airlines was reaffirmed last night. I fly Southwest whenever I can. I love their easy ticketing, check in app, and seating policies. I love their amazing customer service. And I love their easy Rapid Rewards program for earning free tickets. Last week, I flew to Chicago to have some meetings, celebrate…… Continue reading Tractors Fly Free, Too