No seriously. Gang, I need your help. My buddy Dave Palmer is in various levels of hell. First, he’s driving all of his families belongings and towing the family car from San Diego to Nashville in the middle of a heat wave. Second, the Uhaul truck he has rented can only be described in words…… Continue reading FREE PALMER!

Tractors Fly Free, Too

My love for Southwest Airlines was reaffirmed last night.  I fly Southwest whenever I can. I love their easy ticketing, check in app, and seating policies. I love their amazing customer service. And I love their easy Rapid Rewards program for earning free tickets. Last week, I flew to Chicago to have some meetings, celebrate…… Continue reading Tractors Fly Free, Too

Customer Service Matters

When it comes to customer service, it matters. It is one of those things that I have always been quick to notice… and lately I’ve come across some amazing examples of it. In the past 30 days I’ve received remarkable, incredible, stellar…. unbelievable service from several companies I have new relationships with. Stunning! Observation: Start-ups…… Continue reading Customer Service Matters

Maintaining Stellar Customer Service

In the last 30 days I lead a big change in how we send emails at work. We ditched our old email delivery service for MailChimp. One small part of the decision was that MailChimp offered a better price. That was important– but the selling point for me was stellar customer service. There have been…… Continue reading Maintaining Stellar Customer Service

Picasso Tapas in Hillcrest

Last night Kristen and I discovered a fun little place in the Hillcrest neighborhood of San Diego called Picasso Tapas. Walking around the neighborhood we settled there purely because it was busy when nothing else was. (Little travelers tip right there.) After wiggling our way past the door we found a nice seat and settled…… Continue reading Picasso Tapas in Hillcrest

A few new customer service annoyances

It seems like every day I either have great customer service or horrible. Here are the last few that I’ve encountered. #1 Delta Airlines. To say that our flight from San Diego to Atlanta on Monday was a disaster is an understatement. We’re a family of four traveling together. Do you think you’d seat children…… Continue reading A few new customer service annoyances

Fact check everything

Sometimes we think that computers can solve all of our problems. Obviously, in this case the sign got printed because a person trusted that a computer had translated their business name into english correctly. There will never be a time when human touch isn’t needed to fact check the computers. Communication and commerce are simply…… Continue reading Fact check everything