• Fair-ly Good News

    I just talked to Rachel and Katie, who closed out Thursday at the Armada Fair.

    Over all it has been a fantastic 3 days. Results-wise, about 40 kids have committed to coming to the next MainStreet with their parents. (Have you seen the August one? Here’s the video)

    In the past three days I’ve had a lot of amazing conversations and first encounters with non-believers.
    I’ve also had a great time getting to know the other vendors in the Merchants barn. And in the quiet moments of the hecticness I’ve had a chance to reflect on the why we are at the fair in the first place.

    My mind has been captivated by two primary biblical passages. I think they are the only biblical justification I would ever need to defend our actions. Not that we need to, but still:

    1. Acts 17:17… there is something very Pauline about presenting KidsTown in the Merchant barn. I love that our booth is surrounded by normal stuff. It’s how the church should be.
    2. Matthew 11:16-19… Not much to add to that actually.

    Better than just being excited about this event, we have more to come. We’ve got a great plan for the Peach Festival and even something super cool for Halloween.

  • Some fair observations

    I’ve now spent two full days on my feet telling people about KidsTown and RomeoKids.com. I’ve come up with a few interesting observations about "booth stuff."

    • Even though KidsTown is about kids, having kids in the booth doesn’t always help.
    • You have to have a reason for people to engage you in conversation. It can be as simple as a balloon or finger puppet, but they won’t give you more than a "hello" if you aren’t handing them something.
    • It’s obvious, but making a kid smile is the key to a parents heart.
    • Universally, parents are interested in teaching their kids about God… but they aren’t too sure about asking a church for help. (We’ve only had one flat refusal out of the 1000 or so people we’ve talked to.) Giving them a website where they can do it on their own… they can do that.
    • Having a steady flow of fresh helpers helps a lot. Since I’ve been there all day I really am feeding off their energy.
    • If you can get all the booths around you "awake" and just as excited as you are… everyone will do better.
    • Not every vendor is there for the same purpose. Some people are there to turn a quick profit and others are there for leads to follow-up on. For some, 1 lead a day is exciting. Others, 7 makes for a great day. Still others purely want to get their name in the community. For us… this is "a touch" in the process of getting people to the foyer. All we’re asking people to do is check us out. It’s a lead and a "get out" thing combined.
    • For every dad I talk to I talk to 5 moms. It’s an old story but dads aren’t leading their families in many ways. But grandma is! Grandma is very interested in the spiritual formation of her grandkids.
    • We’ve gotten into the most conversations with two types of people. First, the "mom/female" who is very friendly and engages. Second, the people who are really connected to the community. A fresh familiar face goes a long, long way.
    • People from other churches have been very engaging and polite. (At least 5 people yesterday told me they were children’s directors at churches.) I can pick out a Christian family in about .5 seconds. Interestingly, almost everyone who is involved in a church (even staffers) is also willing to be looking at a new church.
    • "It’s free" is the most awesomest words a parent will hear at the fair.
    • Stand up and smile. Sitting down is death to a booth. (Which is why volunteers help because everyone needs a break!)
    • 3Story. 3Story. 3Story. Everyone has a story and it’s just one open ended question away. Being creative, listening empathetically, and not having a script is still the best.
    • You can only communicate a single message. Everything else must be built on that. This is what Seth Godin calls "your lie." "What is it that you are trying to tell people about your business?" We’re telling the best kind of "lie." One that is simple and authentic. The best marketing "lie" is a true one.

    All-in-all, the booth at the fair is an amazing step for our church. I am learning tons about our community in the conversations we’re having and not having. The bottom line will be "does it work?" And the thing about marketing a church is that it’s not always immediately visible that it worked.

    A former student of mine recently blogged about a metaphor I use for evangelism. And I think it applies here. Everyone non-believer has a wall between them and God. In each interaction with a Christian we either have the chance to put another brick in that wall by being something they expect us  to be… judgmental, mean, secluded… or we can take a brick off that wall and be something they don’t expect us to be. [Insert your own] Each time we take a brick off that wall that brings a person one step closer to experiencing God. We don’t know what our role is… we may be the first person to ever take a brick off that wall or we may be the person who God has chosen to remove the last brick and introduce them to a life-changing relationship with a risen Christ.

    Romans 1:20 My mind has been focused on this passage lately. It’s not our job to convince people there is a God since God has revealed Himself to all people. It’s our job to show them how they can cannot with a holy God.

  • The Cost of Going

    Kidstown_generic
    I am so excited about all that has happened in the 24 hours leading up to the Armada Fair. Even at the cost of some people getting little to no sleep last night, this is going to be worth it all. There are dozens of volunteers lined up, stuff to hand out, a great looking booth, etc. It’s going to be worth all the hard work.

    Let me rephrase to be more accurate.
    The last 24 hours have been insane. Hectic. Tense. Head scratching. Dynamic. Loud. Not mean or bad, just in a "Om my goodness, lets finish everything right away" mode as a very quick plan had to finish 24 hours early when we were told Friday that we had to be ready Tuesday morning and not Wednesday.

    "Going" to reach our community. It has been about 4 years since I felt this church feel comfortable going out to reach the community. Kristen and I move 2000+ miles to a little town north of Detroit because God wanted us to join forces with people equally insane about doing the impossible… in a lot of ways "it’s time" to start fulfilling that mission. A reason most churches don’t do anything about the 90%+ people who walk daily away from God is because they don’t care enough to "go." The major reason I am so excited about the next 6 days is that we, the church, are going. We’re not hiring "go-ers" and we’re not expecting others to magically "go" for us. We are going.

    And it will be fun!

  • CSR: Fox Toyota Rochester

    Csr_bad
    Location:

    755 S. Rochester Road, Rochester MI Easy to find right on top of the hill in downtown Rochester. They are blessed and cursed by an ideal location for traffic. It’s a very busy street so getting in and out is a nightmare.

    Description:
    This is the closest Toyota dealer to Romeo. Toyota dealerships are known for their world-class customer service. I had high expectations going to this one in Oakland County, one of the wealthiest counties in the United States. The dealership is pretty small with an active service department. Because they don’t have much property they didn’t have a tremendous amount of stock. In fact, there were several cars that Toyota sells that I wanted to look at that they didn’t have in stock… several!

    Service:

    When taking our car to get fixed, service was all that mattered. The appointment process was bad and complicated. Scheduling a visit didn’t go much smoother. They told me to expect to be there a total of 2 hours. They were correct in that, but they didn’t actually fix our problem in 2 hours. (Even though I told them when we made the appointment exactly what the problem was and what we needed done.) They charged me $180 for an estimate and I had to wait 1 week for the part. Where was I, the jungles of the Amazon? This is the most popular car in America for the last 15 years… you should have parts in stock at a dealership! The service people were rude. They explained nothing to me and treated me like someone who wasn’t paying $500 for something they should have been doing for free. The parts I needed to be replaced, they should have been embarrassed instead of treating me like they were doing me a favor. It’s one thing to get robbed, it’s another thing to be treated as an idiot. I could go on, but let’s just sum it up by saying that this service department was the type of marketing that their competitors need. They are now acting like the GM/Ford of old… taking advantage of their position as the best automaker on the planet. Don’t they know that the service experience is the primary decision factor on whether I buy my next car from them? The dealership we bought the car from did. I was treated like a valiant returning king when I took my car in there. Fox needs to learn some lessons from them. Seriously, I would drive to Chicago to buy my next car because of the good service. Not going to happen in Rochester.

    Did I mention that they returned the car to me with a massive greasy/tar stain on the leather? They cleaned it up… but give me a break! That never should have happened… and yet again they "did me a favor" by cleaning up their mess.

    Cost:
    Overpriced as you would expect from a dealer. I thought about adding on an additional service since I was there. They quoted me $100 above the advertised price of this service at my local station. No brainer there.

    Ranking:
    Slow, rude service for a high price which left me feeling like a pauper instead of a king. If the service they provided weren’t well done they would have gotten my dreaded "0" ranking. But I have to give them a "1" since they at least got the job done.

    Agree or disagree?

  • When Visitors Don’t Stay

    Checkplease
    Things at church have been going quite well.
    That’s pastor talk for "New people are coming and the ones who are here seem to be happy and growing." In the ebbs and flows of ministry there are times when new people come and other times when people leave. At both times… there is a lot of self-examination and examination of what is going well or isn’t going well.

    (more…)

  • CSR: Romeo Coney Island

    Csr_greatLocation:
    Downtown Romeo on the corner of Main Street and Lafayette.

    Description:
    The Coney Island is the staple of any small Michigan town. This one is quaint and typical. It’s a local lunch spot for students, workers, and just about everyone else. The Coney is simple put the place to go in Romeo.

    Quality:
    I’ve never had a bad thing off the menu. The food is always hot, fast, and cheap. This isn’t the Ritz, but who wants the Ritz at the local greasy spoon?

    Service:
    The stereotypical Cheers where everyone knows your name. (Minus the liquor license and bar rats.) Service is always fast and friendly. They don’t even seem to mind if you are a bit sassy.

    Cost:
    For something with such staple food, it has staple prices as well. A typical lunch with drink is less than $10. They have a great kids menu as well.

    Ranking:
    Fast, solid service with good food ranks high in my book. It doesn’t matter if you are a visitor or a regular in Romeo, the Coney is super solid and I give it a Great.

    Agree or disagree?

  • New Feature: Customer Service Rankings

    Csr
    Today I am launching a brand new feature to adammclane.com. It’s called "Customer Service Ranking" or "CSR" for short.

    For the past few months I’ve been thinking about doing this. The main reason is simply that around my area I do a large amount of shopping, eating, and using services. Unlike most people I know, our family lives, works, worships, and plays all within a very small corner of the globe. With that in mind I’ve often wondered… "I wonder how people know where to go when they visit Romeo?"

    This is my unprofessional attempt to rate stuff. There are 6 rankings… they are pretty self explanatory.

    My criteria will be pretty straight-forward as well. Quality + service + cost = ranking.

    Don’t like one of my rankings? Leave a comment. Want to submit one of your own as a guest ranker? Email me at mclanea@gmail.com

  • Next Stop: Armada Fair

    I just got back from visiting the fairgrounds and getting a sneak peak of what is to come. I am now officially "super excited" about this opportunity at the Armada Fair.

    I think it was also the first time I drove through downtown Armada and realized just how close it is to Romeo. This is 100% within our "demographic" area. We ate at the Armada Roadhouse and it was quite good.

    Looking at the other merchants in our tent… we’re going to have fun. We are between the county health department and tastefully simple and across from a pampered chef booth. And just around the corner is something called "Magic Mushrooms" and some other very odd things. That’ll be super fun!

    I think our plan is simple, direct, and fun as we point everyone to KidsTown and MainStreet.

  • KidsTown on Church Marketing Sucks

    Banner_mock_up_4This week we finalized a lot of stuff for next week’s Armada Fair appearance. One important detail was getting a banner made that will be a part of our display.

    For some help, I submitted my idea to the Center for Church Communications labs. I knew the concept I wanted but didn’t know how else to make it work.

    Long story short, I got loads of help and I ended up with a design that I like very much. I think it will represent us quite well at the Armada Fair and other future events.

    Then this morning I was reading through my blog reader and found out that our process got mentioned on CFCC’s flagship site, Church Marketing Sucks.

    I have to be honest. I was just happy to get some help from professionals. One of the coolest things on the planet is that through the internet you can get access to people that it generally costs money to get access to. I’m no designer, but I get asked to design stuff for the church. (That’s just part of working for a small church… you get asked to "Jack of all trade" stuff.) Being able to go out and get peer review for something is amazing and a gift.

    For anyone finding this site because of the mention there. Welcome! The little orange button to the right will help you subscribe and keep up with me.

  • Global Leadership Summit 2007: Session 6 & 7 notes

    Global Leadership Summit 2007: Session 6 & 7 notes

    Session 6: Colin Powell

    1. Promote a clash of ideas. Good leaders encourage arguments based on their expertise. Clash is good. But when a consensus comes, that’s it… Follow me.
    2. Create a noisy system. Control environment so that it fosters discussion and YOUR ideas so he can make a great decision.
    3. Plans don’t accomplish work, people get stuff done. The leader has the responsibility to get the environment in place to get the work done. Give subordinates 2/3rds of the time to get a project done
    4. Open door policy. Give people direct access to get direct candid insight from trusted people.
    5. Probe the organization. More interested in raw feedback than politics or threatening behavior. Grass roots feedback by walking around.
    6. Reward best performers. Get rid of worst performers. When people aren’t  pulling their load… It creates animosity from good performers.
    7. Be prepared to disappoint.  Its just part of being a leader, deal with it.
    8. Check your ego at the door. Keep a little disassociated about issues. Otherwise you’ll  get destroyed
    9. Have fun along the way. Hobbies are good. It settles your mind. Doing something you can win is a great diversion from problems you cannot solve.
    10. Fit no stereotypes. Be your own person. Allow your performance to judge you. Prove you are a good soldier first, this will make you an equal. I was raised with an assumption that you would succeed and a strong sense of not wanting to shame the family.
    11. Optimism is a force multiplier. Gives you a massive advantage. It is infectious. But it has to be real.
    12. Things always look better in the morning. Starts your day with optimism. Start days with staff meetings… Tell me what I need to know. 10-30 minutes only. This is more important than today’s tragedy. It builds trust.
    13. War is a failure of diplomacy. It is to be avoided.
    14. How does leadership change on the battlefield? You must respond and react. In action you must speed things up.
    15. Trust the element of instinct. Analysis on the fly.
    16. Be prepared to be lonely. You have to stand on your decisions. Call subordinates to talk and listen to alleviate their pressure. Find ways to deal with it or its overbearing.
    17. What is the role of the church today? Educate on the issues of the day without becoming politicized. It has to focus on making a difference.
    18. What are you focused on? Youth 14-16 years old. (You read that right, Cubs fans… General Colin Powell, the man who could be president if he wanted to is saying no to so many other things so he can help his church do youth ministry.) Teaching them how to be men through the church. Working with minority kids in DC and New York. When you touch a life… You make a difference.
    19. How do you want to be remembered? Faithfulness.
    20. I want to go out in a state of grace. We all have a debt of service we cannot repay.


    Session 7: John Ortberg

    Dealing with fear in leadership

    Greatest fears of a leader

    • Failure
    • Mutiny
    • Criticism; leadership is disappointing people at a pace they can handle.
    • Greatest fear: going after a shadow mission.

    Esther 1: The king wanted to show off a hot wife… She said no. Then the king sent for the courts to handle it.

    The higher you rise, the less truth you learn about the organization. The organization starts to just tell the leader what he wants to hear. Do I want engagement  or compliance?

    So the king gets a new wife. Esther wins a contest to be the new queen. Her role is really just to please the queen.

    In comes hamen. And mordachai tells her… Your job here is not to please the king. It is to help combat the shadow mission of the king and haymen.

    What is your shadow mission? Where does your depravity lead you to? For john it is about finding public acclaim. We all have one area want to chase after.

    The danger with a shadow mission is that it is often close to what or talents are. Its usually only 10 degrees off from our primary giftedness.

    What is your churches shadow mission? For johns church it is “a succesful church for succesful people.”

    What if you had to put it on your statioary or church sign?

    Who is mordechai in your life?

    Do you have regular, honest dialogue about your shadow mission?

    If you don’t know what it is… Ask your coworkers as they know.

    The king asks esther… What do you want? Haymens shadow mission is “more”

    Evidenced by a lack of contentment.

    Will you be willing to name and confront the shadow mission of the people you work with?

    Esther 6:6 picture of haymens stupidity and vast shadow mission.

    Haymen is hung and mordechai is lifted up.

    Esther embraced her mission to die for, what about you?

    Have you to grips with your shadow mission? (temptation)

    Jesus modeled to us how to conquer a shadow mission. Tempted by satan to take the easy way.

    Jesus stares his shadow mission in the face and says no.

    It is God who is working in unseen ways to use you when you chose His mission over your shadow mission.