Book Cover: How to Share Your Faith on a Plane

[download id=”15″] I have a knack for getting an empty seat next to me when I fly Southwest. On more than 60% of my 2010 flights I sat in the window seat and had an empty middle seat. In January 2011, I flew with Southwest 11 times and had an empty middle seat 7 times.…… Continue reading Book Cover: How to Share Your Faith on a Plane

Customer Service Matters

When it comes to customer service, it matters. It is one of those things that I have always been quick to notice… and lately I’ve come across some amazing examples of it. In the past 30 days I’ve received remarkable, incredible, stellar…. unbelievable service from several companies I have new relationships with. Stunning! Observation: Start-ups…… Continue reading Customer Service Matters