Dive into the archives.
- Customer Service Matters
When it comes to customer service, it matters. It is one of those things that I have always been quick to notice… and lately I’ve come across some amazing examples of it.
In the past 30 days I’ve received remarkable, incredible, stellar…. unbelievable service from several companies I have new relationships with. Stunning!
Observation: Start-ups have better [...]
- Maintaining Stellar Customer Service
In the last 30 days I lead a big change in how we send emails at work. We ditched our old email delivery service for MailChimp. One small part of the decision was that MailChimp offered a better price. That was important– but the selling point for me was stellar customer service.
There have been a [...]
- Repairing a Wet iPod Touch
The other day our youngest son had his mom’s iPod Touch with him as he headed to the bathroom. Resting the device near the sink seemed safe. That is, until he started washing his hands. Moments later he came back out and handed a soaking wet iPod to his mom.
Fearing the worst we fired it [...]
- Monoprice.com: Get Accessories for Less
As I posted a few days ago our family got a new HDTV for Christmas. Since this was our first forray into HDTV, I didn’t have many of the cables I’d need to fully enjoy the full quality. Specifically, it left me with 3 problems I wanted to fix. First, I want to play Nintendo [...]
- Picasso Tapas in Hillcrest
Last night Kristen and I discovered a fun little place in the Hillcrest neighborhood of San Diego called Picasso Tapas. Walking around the neighborhood we settled there purely because it was busy when nothing else was. (Little travelers tip right there.) After wiggling our way past the door we found a nice seat and settled [...]
- A few new customer service annoyances
It seems like every day I either have great customer service or horrible. Here are the last few that I’ve encountered.
#1 Delta Airlines. To say that our flight from San Diego to Atlanta on Monday was a disaster is an understatement. We’re a family of four traveling together. Do you think you’d seat children with [...]
- Fact check everything
Sometimes we think that computers can solve all of our problems. Obviously, in this case the sign got printed because a person trusted that a computer had translated their business name into english correctly.
There will never be a time when human touch isn’t needed to fact check the computers. Communication and commerce are simply too [...]
- $200 Asterisk for the iPhone 3G
If you are like me you didn’t notice the tiny asterisk in this image. But there is one. Do you see it?
This morning I intended on lining up at the Partridge Creek Apple Store to upgrade both of my AT&T phones to the smoking hot iPhone 3G.
Since I’ve been a loyal AT&T customer since 1998 I [...]
- Online Car Buying Stinks
Kristen and I are in need of a car. We haven’t completely decided on the model, but we are fairly certain our new car in San Diego will either be a compact car that gets good gas mileage or a hybrid.
Since we’ve not bought a car in over 10 years I was expecting that the [...]
- 2 Weekend Retail Annoyances
Just thought I would share two annoying things that happened to us over the weekend from local retailers.
Ritz Camera I’ve not been shy on Twitter about my desire to buy Kristen a killer camera. We finally decided on a lens/body package and headed over to the mall to pick it up. This wasn’t a small [...]
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