Remember rule #1 of customer service? A person with a good experience will tell one person, a person with a bad experience will tell 10 people. This was very true when I worked for a health insurance company as 10-15 negative customer experiences who made "HMO" synonymous for "least desirable" far outweighed the publics opinion despite several million satisfied customers.
On Saturday, I decided that I was ready for a change on the site. (Those reading on feed readers, you missed this change!) It’s not a major change as I just rearranged some of the furniture and put up a new header.
Yet one reader dislikes my new header so much that he sent me 3 alternatives using the same color palette but with stuff that he thinks better suits me.
So, let me know what you like. My penguin, or these three anti-penguin ones. I just thought the penguin was pretty slick looking. This sites been around long enough where I decided I needed a mascot… but apparently at least one reader hates the penguin enough to open up Photoshop and design a few penguin-free headers.
This got me thinking
What would happen if end users started submitting logo revisions on all of their favorite websites and products? What would they submit? Ford? Wal*Mart? Google?
Any takers?
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