In the middle of a customer service nightmare

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This was a big weekend for YMX. If everything had gone to plan the site would have undergone major structural upgrades and no one would have really noticed.

I wanted people to login on Monday morning and say, "Hmm, that’s cool. They have a new promotion… wait, something about the site seems different." I had hoped that they would have to go to the Announcement area to find out exactly what all the fuss was about.

But it didn’t go down as scheduled. My 4 hour Saturday morning project is now in its 3rd day. Here are the 3 things we are changing:

  1. Upgrading our server environment. This will eliminate 95% of our errors on the site. We paid for an upgrade because we want to have a stable environment for the community to grow on.
  2. Changing our site structure to search engine friendly URLs. Other than our web addresses looking prettier, this wouldn’t benefit users at all. But it would mean that our site gets a high search ranking on Google, Yahoo, and the other search engines. Which is like gold!
  3. Announcing our new weekly resource giveaway. This was something we’d been cooking a while and we were using the downtime to create a little buzz before its launch this morning.

Instead, our site is mostly down. I’m trying to get it sorted out with our host… but in the mean time our customers are not getting the services they’ve paid for. Right now, there is no benefit to the enhancements we’ve put in place because something with #1 went horribly and terribly wrong.

In short, I am frustrated. I had hoped this weekend would be a home run. And so far this project has been a pop fly.


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2 responses to “In the middle of a customer service nightmare”

  1. Jeremy Avatar

    Sorry to hear about all the problems, but I’m going through withdrawals here. Is this a lesson in (forced) self-denial?

  2. Angie Avatar
    Angie

    I’m sorry you’re still having to fight with it. I wish there was something I could do to help.

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