Location:
755 S. Rochester Road, Rochester MI Easy to find right on top of the hill in downtown Rochester. They are blessed and cursed by an ideal location for traffic. It’s a very busy street so getting in and out is a nightmare.
Description:
This is the closest Toyota dealer to Romeo. Toyota dealerships are known for their world-class customer service. I had high expectations going to this one in Oakland County, one of the wealthiest counties in the United States. The dealership is pretty small with an active service department. Because they don’t have much property they didn’t have a tremendous amount of stock. In fact, there were several cars that Toyota sells that I wanted to look at that they didn’t have in stock… several!
Service:
When taking our car to get fixed, service was all that mattered. The appointment process was bad and complicated. Scheduling a visit didn’t go much smoother. They told me to expect to be there a total of 2 hours. They were correct in that, but they didn’t actually fix our problem in 2 hours. (Even though I told them when we made the appointment exactly what the problem was and what we needed done.) They charged me $180 for an estimate and I had to wait 1 week for the part. Where was I, the jungles of the Amazon? This is the most popular car in America for the last 15 years… you should have parts in stock at a dealership! The service people were rude. They explained nothing to me and treated me like someone who wasn’t paying $500 for something they should have been doing for free. The parts I needed to be replaced, they should have been embarrassed instead of treating me like they were doing me a favor. It’s one thing to get robbed, it’s another thing to be treated as an idiot. I could go on, but let’s just sum it up by saying that this service department was the type of marketing that their competitors need. They are now acting like the GM/Ford of old… taking advantage of their position as the best automaker on the planet. Don’t they know that the service experience is the primary decision factor on whether I buy my next car from them? The dealership we bought the car from did. I was treated like a valiant returning king when I took my car in there. Fox needs to learn some lessons from them. Seriously, I would drive to Chicago to buy my next car because of the good service. Not going to happen in Rochester.
Did I mention that they returned the car to me with a massive greasy/tar stain on the leather? They cleaned it up… but give me a break! That never should have happened… and yet again they "did me a favor" by cleaning up their mess.
Cost:
Overpriced as you would expect from a dealer. I thought about adding on an additional service since I was there. They quoted me $100 above the advertised price of this service at my local station. No brainer there.
Ranking:
Slow, rude service for a high price which left me feeling like a pauper instead of a king. If the service they provided weren’t well done they would have gotten my dreaded "0" ranking. But I have to give them a "1" since they at least got the job done.
Agree or disagree?
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