Data Points

A lot of businesses are successful for reasons they don’t quite grasp. They’ve just stumbled upon something that works and they’ve gone from there. Krispy Kreme is that company in my mind. They had something rare, people showing up with a light comes on for hot & fresh donuts. It was a uniquely southern thing. They’d…… Continue reading Data Points

Learn from me next Saturday in Chicago

Here’s the deal. I am scheduled to teach two classes next Saturday in Chicago. But as of right now… no one has signed up! I’ve got plenty of people interested as watchers on Skillshare but no one has ponied up the money to attend the class. If I don’t get 4-5 people by Monday at midnight…… Continue reading Learn from me next Saturday in Chicago

Learn from me on December 3rd

If you live in Southern California (or are willing to come visit) I am hosting 2 classes on December 3rd through a brand new website, Skillshare. Growing your business with Mailchimp How to get started with Mailchimp, set-up and grow your lists, and grow your business Mailchimp is an amazingly powerful tool. Whether you are…… Continue reading Learn from me on December 3rd

Slides: Doing youth ministry on the move

This is a presentation I made last month at the East County Youth Workers Network meeting. Maybe it’ll be helpful to you. Here’s some of the content that goes with it. Slide 1: With the rapid adoption of smart phones, iPad, and hundreds of thousands of cheap/flexible apps being developed, I am quickly seeing youth…… Continue reading Slides: Doing youth ministry on the move

A few blog updates

Most people read my blog via RSS or Facebook these days. (Roughly 50%) So if you are one of those people you won’t notice a few of these changes to my blog. Here’s a few updates, nothing death defying. Added an FAQ and Free Downloads page under the “About me” tab. I love that people…… Continue reading A few blog updates

5 Things I Love about Mailchimp

I’ve been a Mailchimp customer since July 2007. And unlike most web apps, my love for them is growing over time! I joined them because I loved their user interface and fun loving attitude. Here are 5 quick things I love about Mailchimp. Easter Eggs. Today was the perfect example. The picture above is their…… Continue reading 5 Things I Love about Mailchimp

Customer Service Matters

When it comes to customer service, it matters. It is one of those things that I have always been quick to notice… and lately I’ve come across some amazing examples of it. In the past 30 days I’ve received remarkable, incredible, stellar…. unbelievable service from several companies I have new relationships with. Stunning! Observation: Start-ups…… Continue reading Customer Service Matters

Maintaining Stellar Customer Service

In the last 30 days I lead a big change in how we send emails at work. We ditched our old email delivery service for MailChimp. One small part of the decision was that MailChimp offered a better price. That was important– but the selling point for me was stellar customer service. There have been…… Continue reading Maintaining Stellar Customer Service