I spent a lot of time in Freshbooks last week. This revealed three important things to me. First, it’s clear that Marko and I have no training in accounting or bookkeeping. We try really hard and we are learning a ton. But it’s way harder than I’d like to admit. Second, while living in the daily grind of our little business makes it hard to see it… there’s no denying the exponential growth of everything we’re doing. Third, there’s a huge need for the position we’re hiring for to help us administratively so that our growth doesn’t stall. I’m actually starting to think of our next couple hires after that.
So what’s the secret to the Cartel’s growth? I think the biggest secret is that we cultivate a healthy ecosystem where growth is a natural byproduct of the health– instead of worrying about creating a home run product. Since it’s opening day in Major League Baseball… I describe what we do at the Cartel as “small ball.”
We do a lot of little things right and success is the outcome. And when we do things wrong… we fail fast and small.
3 Keys to a Healthy Ecosystem for Growth
We don’t always get these things right. But when we’re at our best, this is what we’re striving for.
It’s easy to overdo it on consistency. Like, worrying about something being done at a specific time as opposed to being done well. But consistency is a sign that things are going well, that we’re on a good pace, and that things are sustainable. People are naturally drawn to consistency in quality of what you’re doing or consistency about timing on an event or even consistency of how long it takes to follow-up on something.
For instance, we don’t change the size of our books or the paper quality or even the thickness of our covers… ever. It’s not that we can’t do that. It’s that by being consistent people know what to expect from our books. And while we’re still perfecting our editorial process, the process of how a book becomes a book is pretty consistent. Why? Consistency leads to health.
Core to who we are, from the onset, is cultivate playfulness. There’s a fine line between playfulness and corniness… and we make sure we stay firmly on the playful side. This isn’t just something we do on the outside in what we do, it’s kind of who we are as an organization. I won’t extrapolate how that actually plays out on a daily basis, I’ll just leave that to the imagination.
I find that as we’re playful it spreads to people we work with and into the stuff that we do. Last year, at The Summit I had a joke with the woman at our host hotel about wanting a really, really big gift basket because we completely sold out the hotel. Well, we we checked in to our rather modest little hotel room there it was… a candy gram with a hand written note.
It wasn’t over the top ridiculous but she was being as playful as her very serious job would allow.
“Nothing good comes out of a research & development department.”
That’s something I’ve learned over the years.
- IBM had all the money in the world and missed on the home computer.
- Apple had all the money in the world and missed on Dropbox.
- Google had all the money in the world and missed on Facebook.
Fat and happy never leads to innovation… only iteration.
Innovation is directly linked to desperation. One of the key things we do at the Cartel is always keep things a little desperate. We make things work because we have to make them work in order to keep going. Take that away and we get really, really safe.
Desperation is to innovation as safety is to iteration.
So what do I do with these 3 things? Start composting.
Literally, you cannot buy health. You can’t hire health. You can only cultivate a healthy environment and patiently mix these things in over time. The bad news is that you can’t do this overnight. The good news is that once you’ve got it going it’s relatively easy to keep it going… just like a good compost in your garden.