CSR: Youngers Irish Tavern

CSR GoodIt’s St. Patrick’s Day! So it’s time to cover the only “Irish” place in town. We’ve lived in Romeo nearly 5 years and this location, 120 S. Main Street, there has been at least restaurants. Younger’s is the only one good enough concept to truly make it.

Location: Downtown Romeo. With ample parking in the rear and street parking, access is never an issue. As far as Romeo is concerned this is prime real estate.

Description: The first time I entered Younger’s I was blown away. I really felt like I had stepped into a place on Rochester Road in downtown Rochester. The owners of Younger’s completely transformed the space. And it looks great. Inside there are two completely different environments. The high top bar area (which I prefer) and the more traditional booth and table seating. It claims to be an Irish bar. And the main bar area could pass for such if the interior were less spacious and featured local football or rugby club decor instead of the “old Ireland” photos. But a noble attempt nonetheless.

The food itself is very good. I particularly enjoy the sweet potato fries and the bleu cheese burger. Soups are also quite good there.

Service: Holding Younger’s back is its service. The upscale feel, decor, quality of cuisine, and price are not always matched by the service of the staff. While they are appropriately friendly they tend to lack knowledge of their products and the food comes very slow. (Plan on lunch taking 70-80 minutes) This is probably fine when one is on a date… but when I’m on lunch or going after church this is simply too long to wait for food.

Cost: These are golf course prices. Typically, a lunch for one will cost $10-11. (burger, fries, pop, tip)
While the quality of the food makes up for that, I am normally so rushed to leave by the time the food arrives that the cost vs. quality equation pushes me to the “don’t come” at the moment of decision. (No such problems with two competitors in the same strip.)

Rating: Gosh, I really love the food here. And I am confident that Younger’s is going to make it. But this is a customer service report… they are “good.” I hope that they address these basics concerns to move on up towards excellence. (Speed, knowledge of product.) They can do better. And with lots of competition for food service business in Romeo at this price point, let’s hope they get it right soon.

Sidenote: I think I’m going to start giving lower ratings for local businesses who don’t have a web page. Heck, I’m willing to barter for food!





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